At TheTitansEdge, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 14-day return and refund policy under the following conditions:

1. Eligibility for Refund:
   - Items must be returned within 14 days from the date of delivery.
   - The product must be unused, in its original packaging, and in the same condition as when you received it.
   - Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items:
   - Custom or personalized knives.
   - Items that show signs of use, damage, or wear.

3. Refund Process:
   - To initiate a refund, please contact our customer service at contactus within the 14-day window.
   - Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
   - Approved refunds will be processed within 7 business days, and the credit will automatically be applied to your original method of payment.

4. Return Shipping:
   - Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

Please contact us with any questions or concerns at contact us. We appreciate your business and look forward to serving you again.